Terms & Conditions

Terms and Conditions

Welcome to FindReplace.com! By accessing or using our website, you agree to be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our website and services.

1. Introduction

FindReplace.com ("we", "our", "us") is a UK-based online retailer selling a variety of household products and other items through our website, www.findreplace.com. Please read these terms carefully as they govern your use of our website and the purchase of products.

2. Product Availability and Shipping

  • Product Listing: The products available on FindReplace.com are carefully selected and displayed on our website. We strive to ensure accurate product descriptions, prices, and availability, but we cannot guarantee that all products will be in stock at all times.

  • Shipping: All items are typically shipped from the UK. However, some products may be dispatched from other locations depending on availability. We make every effort to ensure timely delivery but cannot guarantee specific delivery dates due to shipping carrier and logistics factors.

  • Shipping Fees: Shipping costs will be displayed at checkout, and will depend on the delivery location and the size/weight of the order.

3. Orders and Payment

  • Placing an Order: By placing an order on FindReplace.com, you are offering to purchase products subject to these terms and conditions. All orders are subject to acceptance, and we reserve the right to refuse any order at our discretion.

  • Pricing: Prices listed on our website are in GBP and include applicable VAT (if any). We reserve the right to change prices at any time, but such changes will not affect orders already placed.

  • Payment: We accept payment through various methods, including credit/debit cards and other secure payment gateways. All payments are processed securely via our payment provider.

4. Returns and Refunds

We want you to be satisfied with your purchase, but due to the nature of our business model, we have a specific return policy in place:

  • Returns Policy: If you are not satisfied with your order, you may return it within 14 days of receiving the product. Returns will only be accepted for unused, undamaged items in their original packaging. To initiate a return, please contact us at sales@findreplace.com with your order number and the reason for return.

  • Return Process: Once we receive your returned item and verify its condition, we will process your refund, less any shipping fees incurred, within 7 business days. Refunds will be issued to the original payment method.

  • Exemptions: Certain items, such as personalized or custom products, are not eligible for return or refund unless they are defective or damaged upon arrival. We will not accept returns for products that have been used or opened.

  • Defective Products: If you receive a defective or damaged product, please contact us within 14 days of receipt. We will arrange for a replacement or refund for defective items.

5. Consumer Rights

As a consumer in the UK, you have certain statutory rights under the Consumer Rights Act 2015. These rights include the right to a refund if products are faulty or not as described, and the right to return products within 14 days of receiving them.

However, please note that we do not accept returns or offer refunds for products that have been used or opened, unless they are defective or damaged.

6. Intellectual Property

All content on the website, including but not limited to text, graphics, logos, and images, is the property of FindReplace.com or its licensors and is protected by copyright laws. You may not reproduce, distribute, or otherwise use any of the content without prior written permission from us.

7. Limitation of Liability

To the fullest extent permitted by law, FindReplace.com shall not be liable for any loss or damage arising from the use of our website or products. This includes, but is not limited to, indirect, incidental, or consequential damages, loss of data, or loss of profits.

8. Indemnification

You agree to indemnify, defend, and hold harmless FindReplace.com, its affiliates, officers, employees, and agents from any claim, liability, loss, damage, or expense, including legal fees, arising from your use of the website, your purchase of products, or your violation of these terms.

9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices regarding your data.

10. Changes to Terms and Conditions

We reserve the right to update or modify these terms at any time. Any changes will be posted on this page, and the revised terms will become effective immediately upon posting. We encourage you to review these terms periodically to stay informed of any updates.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions or concerns about our Terms and Conditions, please contact us at:

FindReplace.com
Email: sales@findReplace.com
Phone: 01707 321823

Return Strategy Summary

  • 14-day Return Window: Products can be returned within 14 days of delivery, provided they are unused and in original packaging.

  • Refund Processing: After receiving the returned item, we will issue a refund within 7 business days, minus shipping fees.

  • Defective Products: Customers will be offered a replacement or refund if a product is defective or damaged upon arrival.