Privacy Noitce

Privacy Notice

At FindReplace.com, we value the privacy of our customers and are committed to safeguarding your personal data. This Privacy Notice explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Who We Are

FindReplace.com is an online retailer selling a variety of household products and other items to customers in the UK. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Information We Collect

We collect personal data when you interact with our website, place an order, or use our services. The types of personal information we may collect include:

  • Personal Identification Information: Name, address, email address, phone number.

  • Payment Information: Credit card/debit card details (processed securely through our payment provider).

  • Order Information: Details of products you purchase and related information for processing your order.

  • Technical Information: IP address, browser type, device type, and location data, collected via cookies or other tracking technologies.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • Processing Orders: To fulfill your orders, process payments, and provide customer service.

  • Improving Customer Experience: To personalize your shopping experience, send promotional offers, and recommend products based on your browsing history and preferences.

  • Communication: To send you updates regarding your orders, shipping notifications, and other relevant information.

  • Marketing: With your consent, we may send you promotional emails, newsletters, or offers regarding our products and services.

  • Legal Compliance: To comply with legal obligations or respond to lawful requests by authorities.

4. How We Protect Your Information

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt any data exchanged between you and our website, including payment details.

  • Payment Security: We use secure, third-party payment gateways to process payments and do not store your credit/debit card details on our servers.

  • Access Control: We limit access to your personal data to authorized employees and third-party providers who need the information to carry out their duties.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. You can control cookie settings in your browser, but disabling cookies may affect your ability to use certain features of the website.

For more information about how we use cookies, please refer to our Cookie Policy.

6. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We share your information with trusted third-party service providers (such as payment processors, shipping companies, and email service providers) who assist in operating our website and fulfilling orders.

  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to legal processes, such as a subpoena or government request.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

7. Your Rights

Under the GDPR, you have certain rights regarding your personal data. These include:

  • Access: You have the right to request access to the personal data we hold about you.

  • Correction: You have the right to request that we correct any inaccurate or incomplete data.

  • Deletion: You have the right to request that we delete your personal data, subject to certain conditions.

  • Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.

  • Objection: You have the right to object to the processing of your personal data for direct marketing purposes or other legitimate interests.

  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Notice, or for as long as required by law or to resolve disputes, enforce our agreements, or comply with legal obligations.

9. Children's Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete that data as soon as possible.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page, and the updated version will become effective immediately upon posting. We encourage you to review this Privacy Notice periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns about how we handle your personal data or if you wish to exercise your rights, please contact us at:

FindReplace.com
Email: sales@findreplace.com
Phone: 01707 321823